FAQ's

FAQ - DELIVERY

Can I cancel my order?

Please contact our customer service team ASAP on info@awaythatday.com and we will try our best to cancel your order before shipment.

How do I track my order?

Once your package has been dispatched, you will be sent your tracking details via the email you ordered with. 

What countries do you ship to?

We ship worldwide.

Which carrier do you use?

- UK orders: DPD + Royal Mail 
- International orders: We use various carriers based on the location you want your order shipped to. You will be given a selection of carriers at checkout. We offer express shipping as well as standard international shipping.

Will I need to sign for my delivery?

Yes.

What if I receive a faulty item / wrong order?

Please contact us on info@awaythatday.com and we will resolve this as quickly as possible.

What if I don’t receive my order?

You can track your order with the tracking number we email you upon shipment. If your carrier was unable to deliver your parcel, you should receive a delivery note with further instructions – Alternatively, there may be a delay with customs. If you need help with your shipment status, please email us on help@awaythatday.com so we can try and resolve the issue as quickly as possible.