FAQ - DELIVERY
Can I cancel my order?
Please contact our customer service team ASAP on firstname.lastname@example.org and we will try our best to cancel your order before shipment.
How do I track my order?
Once your package has been dispatched, you will be sent your tracking details.
What countries do you ship to?
We ship worldwide girl!
Which courier do you use?
You get to choose at checkout - We use Royal Mail and DHL Express
How much do you charge for shipping?
Will I need to sign for my delivery?
Yes, practice your autograph as you will need it upon delivery
What if I receive a faulty / wrong order?
Contact us immediately on email@example.com and we will resolve this as quickly and smoothly as possible
What if I don’t receive my order?
You can track your order with the tracking number we will send you upon shipment of your parcel. If your courier was unable to deliver your parcel, you should receive a delivery note with further instructions – Alternatively, there may be a delay with customs in which you can contact us on firstname.lastname@example.org so we can try and resolve the issue.