FAQ's

FAQ - DELIVERY

Can I cancel my order?

Please contact our customer service team ASAP on info@awaythatday.com and we will try our best to cancel your order before shipment.

How do I track my order?

Once your package has been dispatched, you will be sent your tracking details. 

What countries do you ship to?

We ship worldwide.

Which carrier do you use?

DHL EXPRESS, DPD & Royal Mail.

Will I need to sign for my delivery?

Yes.

What if I receive a faulty / wrong order?

Please contact us on info@awaythatday.com and we will resolve this as quickly as possible.

What if I don’t receive my order?

You can track your order with the tracking number we email you upon shipment. If your carrier was unable to deliver your parcel, you should receive a delivery note with further instructions – Alternatively, there may be a delay with customs. If you need help with your shipment status, please email us on info@awaythatday.com so we can try and resolve the issue as quickly as possible.