Shipping & Returns

SHIPPING

We currently offer shipping to the following locations:

UNITED KINGDOM

*All orders are shipped from our UK warehouse. 

We ship with DPD Next Day Delivery and Royal Mail  

- DPD Next day delivery (When ordered before 12pm): Delivered the next working day. (Excludes weekends) - £6.80

- Royal Mail 1st Class (24 Hour Signed & Tracked): Delivered within 1 - 2 working days - £4.99

- Royal Mail 2nd Class (48 Hour Signed & Tracked): Delivered within 2 - 4 working days - £3.99

UNITED STATES

*All orders are shipped from our UK warehouse. 

We ship with UPS EXPRESS International. This usually takes 2-4 working days depending on your shipping address. - $29.50 USD

*Orders under 800 USD will not incur any taxes and duty charges. 
*Orders over 800 USD may be applicable to taxes and duty charges and will be the responsibility of the customer. 

CANADA

*All orders are shipped from our UK warehouse. 

We ship with UPS EXPRESS International. This usually takes 3-5 working days depending on your shipping address. - $44.00 CAD

*Taxes and Import Duties are NOT included. Please note this is the responsibility of the customer.  

EUROPE

*All orders are shipped from our UK warehouse. 

We ship with UPS International. This usually takes 3-5 working days depending on your shipping address. 

- Western Europe - £22.00
- Southern Europe - £25.00

*Taxes and Import Duties are NOT included. Please note this is the responsibility of the customer. 

 

AUSTRALIA

*All orders are shipped from our UK warehouse. 

We ship with UPS International. This usually takes 4-8 working days depending on your shipping address. - 75 AUD

*Orders under 1000 AUD will not incur any taxes and duty charges. 
*Orders over 1000 AUD may be applicable to taxes and duty charges and will be the responsibility of the customer. 

UNITED ARAB EMIRATES

*All orders are shipped from our UK warehouse. 

We ship with UPS International. This usually takes 4-6 working days depending on your shipping address. - £46.50

*Taxes and Import Duties are NOT included. Please note this is the responsibility of the customer. 


RETURNS

- Domestic returns / exchanges (UK returns)

To start a return or exchange, please use our online returns portal by clicking the link below:

Submit your return / exchange here.

*Please allow 5 working days for your return/exchange to be processed once we have received your item/s back. 

- International returns / exchanges 

Important: Please read these instructions carefully before you return your parcel to us:
  • Invoice: Clearly write "BRITISH RETURN GOODS" on the back of your parcel and shipping invoice alongside each item in the parcel and state zero value. If this information is not included, customs and duty charges may be applied and deducted from your refund.
  • Return shipping label: Use your order number as a reference on the return shipping label.
  • Packaging: Package the order securely. You can use the original packaging or your own light mailer.
  • Tracking: Use a tracked service with your local post office so you can see when your parcel has been delivered to us. Include your contact information in the parcel incase we need to contact you regarding your return.
  • Address: Please send your parcel to:
FAO: Away That Day
Unit 1-4 Brook Road Industrial Estate
Brook Road
Rayleigh
Essex
SS6 7XL

FAQ's

Will my postage be refunded if I want to return an item?

We currently do not cover returns postage. Postage for all returns (domestic and international) is covered by the customer. Away That Day sends out the exchanged item/s free of charge, however postage to return the original item/s is the responsibility of the customer. 

How long will it take for my funds to appear back in my account?

After we receive your returned parcel, please allow up to 5 working days for your refund to be processed, or for your exchange to be sent. If you need an exchange urgently, please email info@awaythatday.com with your order number. 

Can I exchange my item/s for a different style?

We happily accept exchanges. All exchanges are based on stock availability and can only be exchanged for the same item in a different colour / size as long as they are the same cost value. If the exchanged style is more in value than your original item, we will need to process a refund and the item you want will need to be ordered through the website.  

Can I return sale items?

Yes, all items on sale are eligible for a full refund or exchange 

Can I return Gift Cards?

Once a gift card is purchased, it cannot be refunded nor exchanged for monetary value. All Gift Card codes have no expiry date, so your code will not expire and you can use it whenever you wish. 

Do I have to pay for my return label?

Yes, we currently only have self-ship options available for returns / exchanges. You can submit a returns / exchange request via our online returns portal.