Returns & Exchanges

Please use our returns portal below to request a return OR exchange. You have 28 days to return your order from the date your parcel arrives.

  • For UK returns / exchanges please click HERE 
  • For INTERNATIONAL returns / exchanges please email returns@awaythatday.com and a member of our team will help you.

 

Need help? Please contact returns@awaythatday.com

 FAQ's

Will my postage be refunded if I want to return an item?

We do not refund postage costs, unless otherwise stated.

How long will it take for my funds to appear back in my account?

After we receive your returned parcel, please allow up to 5 working days for your refund to be processed, or 3 working days for your exchange to be sent. 

Can I exchange my item/s for a different style?

All exchanges are based on stock availability. Exchanges can only be made for the same item in a different colour / size as long as they are the same cost value. However if the exchanged style is more or less than the original item, we will need to process a refund for this and the item will need to be reordered through our website. 

All exchanges will be sent out to you at no extra cost. 

Can I return sale items?

We have final sale items and also normal sale items:

Final sale: All final sale items will be clearly marked final sale in the product title and can only be returned for store credit. 

Sale: Any items on sale that are not marked 'final sale' in the product title can be exchanged or returned for a full refund.